Refunds & Exchanges

Refunds: 

All our products are made to order, which means they are produced especially for you. For this reason, we cannot issue refunds or process cancellations, so please read the item's description carefully before you place your order. All sales are final.

What if my order isn't here yet?

If your order has taken 30 days or more and has still not arrived, we will either offer you a refund or offer to send a replacement out instead. Please let us know if it's been beyond 30 days and we'll take the above action.

Returns and Exchanges

Refunds or exchanges will be issued if an error was done on our side, as long as you let us know within 3 days after delivery. Refunds will be sent to the original source of payment. In case an exchange or return is approved by us, we will let you know via email. Returns received without our approval will not be processed for refund or exchange.

Best Practices

Please make sure to give us the correct information when you place the order to avoid any mistakes in the item(s). Also, keep in mind that colors may look a bit different in person due to monitor variations.

We strongly recommend you check your package as soon as you receive it. If your order is incomplete or wrong, let us know within a week of delivery and we will contact you to resolve the issue.

If for any reason your package is returned to us, we might need to collect additional postage fees to re-ship your order.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please note it may take some time before your refund is officially posted. You can contact your bank and credit card company to check for pending transactions.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Exchanges will only be made for the exact same product (including color, size, etc). Please do not send back any packages without obtaining our written authorization first. Unauthorized returns will not be refunded.

Please note that by placing an order with us, you agree to all the terms and policies indicated on this website.